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Problem:

• The Cloudamize Windows Agent installation succeeded, but you are not able to see the machines on the Cloudamize configuration webpage or the Agent Status is SLEEPING.

Solution:

• Please check that the Cloudamize Agent Components are running:
  • Run the following command to list the running services on your machine: 
    
    

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• If you are still not able to see your machines in the list of available machines on the Cloudamize webpage:

  • Check that your machine is still permitted to send outbound traffic to Cloudamize servers on port 443:

    Section

    Column width 50% Using Curl: Code Block language text curl.exe -v 54.245.118.151https://104.197.11.97:443 Note: Curl is not installed by default in some windows version, please follow these steps here to install curl on your machine: http://curl.haxx.se/download . html Column width 50% Using Telnet: Code Block language text telnet 54104.245197.11811.15197 443 Note: Telnet is not installed by default in some windows version, please follow these steps here to install telnet on your machine: http://technet.microsoft.com/en-us/library/cc771275(v=ws.10) . aspx

    
    

  • If unable to connect please check that your network firewall allows outbound traffic on 443 to 54to 104.245197.11811.15197

• If you are still not able to see your machines in the list of available machines on the Cloudamize webpage:
  
  • Please contact support@cloudamize.com for further assistance.

  • Please send the Cloudamize agent log file (log_backup.txt) support@cloudamize.com:

    • Depending on your setup and operating system version the possible locations are: 

      • C:\Program Files (x86)\Cloudamize\log_backup.txt (64bit)
      • C:\Program Files\Cloudamize\log_backup.txt (32bit)
      • C:\ProgramData\Cloudamize\LOG\log_backup.txt
      • C:\Documents and Settings\All Users\Application Data\Cloudamize\LOG\log_backup.txt

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Still having installation failure?

Please run Command Prompt as Administrator, type in the following command, and send us msi_log.txt file.

  msiexec /i <downloaded MSI file> CUSTOMERKEY="your key" /qn /l*vx msi_log.txt