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Problem:
The Cloudamize Windows Agent installation succeeded, but you are not able to see the machines on the Cloudamize configuration webpage or the Agent Status is SLEEPING.
Solution:
- Please check that the Cloudamize Agent Components are running:
- Run the following command to list the running services on your machine:
- Run the following command to list the running services on your machine:
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- If you are still not able to see your machines in the list of available machines on the Cloudamize webpage:
Check that your machine is still permitted to send outbound traffic to Cloudamize servers on port 443:
Section Column width 50% Using Curl:
Code Block language powershell curl.exe -v https://104.197.11.97:443
- Note: Curl is not installed by default in some windows version, please follow these steps to install curl on your machine.
Column width 50% Using Telnet:
Code Block language powershell telnet 104.197.11.97 443
- Note: Telnet is not installed by default in some windows version, please follow these steps here to install telnet on your machine.
- If unable to connect please check that your network firewall allows outbound traffic on 443 to 104.197.11.97
- If you are still not able to see your machines in the list of available machines on the Cloudamize webpage:
- Please contact support@cloudamize.com for further assistance.
Please send the Cloudamize agent log file (log_backup.txt) support@cloudamize.com:
Depending on your setup and operating system version the possible locations are:
- C:\Program Files (x86)\Cloudamize\log_backup.txt (64bit)
- C:\Program Files\Cloudamize\log_backup.txt (32bit)
- C:\ProgramData\Cloudamize\LOG\log_backup.txt
- C:\Documents and Settings\All Users\Application Data\Cloudamize\LOG\log_backup.txt
Still having installation failure?
Please run Command Prompt as Administrator, type in the following command, and send us msi_log.txt file.
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