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After downloading: Run the MSI file by double-clicking it and click "Next"
Accept the End-User License Agreement and click “Next”
Enter the customer key that was generated for the assessment. The customer key is available on the Cloudamize Agent Installation webpage. It is located by going to the Partner Dashboard here and navigating to Settings > Agent Setup > Access
To use a proxy server, enable "Use proxy" and type in HTTP proxy and port. If your proxy server needs user credentials, enable "Use proxy credential" and enter the Username and Password. Click "Next". Click Install to begin the Cloudamize Agentless Data Collector installation
Once the installation completes, click Finish to close the installer
Add and Configure Hosts
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Windows Troubleshooting
Account Credentials
This error occurs when a Domain name is not specified. The format for username is DomainName\Administrator
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In the event that hosts were added to the agentless data collector, the HostInfo.xml and HostInfoBackup.xml file should be backed up in a separate folder such as C:\Temp before uninstalling the Cloudamize agentless data collector. These files are located in: C:\Program Files\CloudamizeAgentlessDC or C:Program File (x86)\CloudamizeAgentlessDC depending on your architecture. Please note that these files can only be accessed by accounts that belong to the Administrators group.
Folder showing the location of HostInfo.xml and HostInfoBackup.xml on (x86) architecture
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Once the download has completed, follow the instructions on screen to install the data collector. Once the installation has completed, copy the HostInfo.xml and HostInfoBackup files back into C:\Program Files\CloudamizeAgentlessDC\ or C:Program Files(x86)\CloudamizeAgentlessDC and restart the Cloudamize Watchdog and Cloudamize Agent services
Unable to resolve a node
- The host [IP Address] is down
- The account name and password are incorrect or the account does not have sufficient privileges
- If the server is domain joined the domain controller itself may not be running
- The Active Directory administrator group may not include the domain administrator group.
- The user account provided may not be in the domain admin group or it may not be the local administrator account
- A local account on the server in use and it is a member of the administrators group but not the administrator account itself.
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Open Regedit, right click on the System folder and select “New” and “DWORD (32-bit)”
Change the name of the new registry entry to: LocalAccountTokenFilterPolicy
Right click on the registry entry and select “Modify”
Change the value from 0 to 1 and select “OK”
5. WMI traffic is not enabled. Run the following command in an elevated command prompt:
- netsh advfirewall set rule group=“windows management instrumentation (wmi) new enable=yes
- 6, 7, 8, 9, 10. Windows Firewall issues. Refer to the Firewall requirements section Under Window Agentless Data Collector Setup.
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To create a new user:
- sudo useradd [username]
Update the user password:
- sudo passwd [username]
Root permissions
Navigate to the /etc directory:
- cd /etc
Open the Sudoers file by entering the following command in the /etc directory:
- sudo visudo
Navigate to root ALL=(ALL) ALL underneath the header User Privilege. Move the cursor to the end of the line and enter the letter “o”, this will create a new line. Enter the following text:
- [username] ALL=(ALL) ALL
Press the Esc key, type “:wq!” and press Enter
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Create a new user:
- sudo useradd [username]
Update the user password:
- sudo passwd [username]
Navigate to the /etc directory:
- cd /etc
Open the Sudoers file by entering the following command in the /etc directory:
- sudo visudo
Navigate to %wheel ALL=(ALL) ALL in the sudoers file
Note: If there is a # symbol in front of %wheel ALL=(ALL) ALL then it must be removed before editing the configuration. Remove the #, press the Esc key, type “:wq!” and press Enter
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- sudo usermod -aG wheel [username]
Verify that the [username] account has been added to the group.
Ubuntu
Create a new user:
- sudo useradd [username]
Update the user password:
- sudo passwd [username]
Add the user account to the sudo group:
- sudo usermod -aG sudo Username
To verify the user account has been added to the sudo group:
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Enter the password for the account and type the following command:
- sudo whoami
If you are still experiencing issues please send log files of the affected node(s) to helpdesk@cloudamize.com. The log files are located in C:/Program Files/Cloudamize for Windows machines, /usr/local/cloudamize/logs/ for Linux