Problem:
The Cloudamize Windows Agent installation succeeded, but you are not able to see the machines on the Cloudamize configuration webpage or the Agent Status is SLEEPING.
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If you are still not able to see your machines in the list of available machines on the Cloudamize webpage:
Check that your machine is still permitted to send outbound traffic to Cloudamize servers on port 443:
Using Curl:
curl.exe -v https://am.cloudamize.com:443 (US) or curl.exe -v https://am-de.cloudamize.com:443 (EU)
Note: Curl is not installed by default in some windows version, please follow these steps to install curl on your machine.
Using Telnet:
telnet am.cloudamize.com 443 (US) or telnet am-de.cloudamize.com 443 (EU)
Note: Telnet is not installed by default in some windows version, please follow these steps here to install telnet on your machine.
If unable to connect please check that your network firewall allows outbound traffic on 443 to am.cloudamize.com (US) or am-de.cloudamize.com (EU)
If you are still not able to see your machines in the list of available machines on the Cloudamize webpage:
Please contact support@cloudamizehelpdesk@cloudamize.com for further assistance.
Please send the Cloudamize agent log file (log_backup.txt) support@cloudamize to helpdesk@cloudamize.com:.
Depending on your setup and operating system version the possible locations are:
C:\Program Files (x86)\Cloudamize\log_backup.txt (64bit)
C:\Program Files\Cloudamize\log_backup.txt (32bit)
C:\ProgramData\Cloudamize\LOG\log_backup.txt
C:\Documents and Settings\All Users\Application Data\Cloudamize\LOG\log_backup.txt
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