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• This particular error occurs when the Proxy is accessible from our servers, but the Proxy is not able to connect to your vCenter:
  • Please check the accessibility of your vCenter from the machine where the Proxy is installed:
    • Open a browser and go to https://<vcenter-ip-address-provided-during-installation>
    • You should be able to see the following in your browser:
    • 

    • If you are not able to see a similar vCenter welcome page then please check that your machine has access to the vCenter machine on port 443:

      Using Curl:

      
      

      curl.exe <vcenter_ip_address>:443

      
      

      • Note: Curl is not installed by default in some windows version, please follow these steps here to install curl on your machine:

      • http://curl.haxx.se/download.html

      
      

      Using Telnet:

      
      

      telnet <vcenter_ip_address> 443

      
      

      • Note: Telnet is not installed by default in some windows version, please follow these steps here to install telnet on your machine:

      • http://technet.microsoft.com/en-us/library/cc771275(v=ws.10).aspx

      
      

    • If you notice that your entered a wrong ip, please remove the Proxy that you installed by double-clicking on the installer that you downloaded from Cloudamize. Then please re-install it with the correct IP address of your vCenter.

      •  Press refresh on the Cloudamize setup page and check the error message:

         Image Modified

                                                                                                             Classic Console

        Image Added

                                                                                                          New Console Lite

    • If the error message on the Cloudamize connection status page has changed to "CONNECTED" then the installation is successful. 
    • If you notice that you are getting a different error such as: "Invalid Login: The credentials provided were not accepted by your vcenter endpoint. Please check that the read only account credentials provided to Cloudamize match your local setup.", please go to Post-Installation Invalid Login Information for direction on how to solve that problem. 
    • If the error message remains the same "Connection Refused: We notice that you installed the Cloudamize Proxy correctly but we are unable to reach your vCenter" after going through these steps, please contact helpdesk@cloudamize.com for further assistance.

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