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• The machine where the Cloudamize Proxy is installed needs to have access to the internet and to your vCenter machine. 

  • Check that your machine is permitted to send outbound traffic to Cloudamize servers on port 443:

    Using Curl:

    
    

    command: curl.exe 18452.73202.183114.15420:443 output: SSH-2.0-OpenSSH

    
    

    • Note: Curl is not installed by default in some windows version, please follow these steps here to install curl on your machine:

    • http://curl.haxx.se/download.html

    Using Telnet:

    
    

    telnet 18452.73202.183114.154 20 443

    
    

    • Note: Telnet is not installed by default in some windows version, please follow these steps here to install telnet on your machine:

    • http://technet.microsoft.com/en-us/library/cc771275(v=ws.10).aspx

    
    

     

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• • If unable to connect please check that your network firewall allows outbound traffic on port 443 to IP 184IP 52.73202.183114.15420. 
  • Please wait 2 minutes and refresh your configuration on the Cloudamize Setup page:
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• If the curl connection to 18452.73202.183114.154 succeeds 20 succeeds and you are still getting the same error message, please check that the Cloudamize Proxy is installed and working properly.

  • Check that the Proxy is running:

    
    

    Command: tasklist /svc output: Cloudamize-Connector.exe      <pid> Cloudamize-Connector

    
    

  • If you do not see the Proxy installed then please re-install the previously downloaded proxy.

  • Check that the connection is established with the Cloudamize servers

    
    

    Command: netstat -anot output: TCP    <localip>:<localport>       184.73.183.154<localport>       52.202.114.20:443      ESTABLISHED

    
    

• If the connection is established, please wait 2 minutes and refresh your configuration on the Cloudamize Setup page:
  • If the error message on the Cloudamize connection status page has changed to "CONNECTED" then the installation is successful. 
  • If you notice that you are getting a different error such as "Connection Refused: We notice that you installed the Cloudamize Proxy correctly but we are unable to reach your vCenter", please go to Post-Installation Proxy to vCenter Accessibility for direction on how to solve that problem. 
  • If the error message remains the same "Connection Refused: Please make sure that you installed the Cloudamize Proxy correctly."
• After going through these steps, please contact helpdesk@cloudamize.com with the results of the above tests and the log.txt file located in either C:\Program Files (x86)\CloudamizeProxy or C:\Program Files\CloudamizeProxy.

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