Installation succeeds but machines do not appear on Inventory Settings page or data collection is inactive

Problem:

• The Cloudamize Windows Agent installation succeeded, but you are not able to see the machines on the Cloudamize configuration webpage or the Agent Status is SLEEPING.

Solution:

• Please check that the Cloudamize Agent Components are running:

  • Run the following command to list the running services on your machine: 
    
    

command:
net start
output: 
These Windows services are started:
.....
CloudamizeAgent
CloudamizeWatchdog
......

• If you do not see these services in your list of started services, then please start these services manually:
  
  

command:
net start CloudamizeAgent
net start CloudamizeWatchdog

output: 
The CloudamizeAgent service is starting.
The CloudamizeAgent service was started successfully.
The CloudamizeWatchdog service is starting.
The CloudamizeWatchdog service was started successfully.

• If you are still not able to see your machines in the list of available machines on the Cloudamize webpage:

  • Check that your machine is still permitted to send outbound traffic to Cloudamize servers on port 443:

    • Using Curl:

      • curl.exe -v https://am.cloudamize.com:443 (US) or curl.exe -v https://am-de.cloudamize.com:443 (EU)

        • Note: Curl is not installed by default in some windows version, please follow these steps to install curl on your machine.

    • Using Telnet:

      • telnet am.cloudamize.com 443 (US) or telnet am-de.cloudamize.com 443 (EU)

        • Note: Telnet is not installed by default in some windows version, please follow these steps here to install telnet on your machine.

  • If unable to connect please check that your network firewall allows outbound traffic on 443 to am.cloudamize.com (US) or am-de.cloudamize.com (EU)

• If you are still not able to see your machines in the list of available machines on the Cloudamize webpage:
  

  • Please contact support@cloudamize.com for further assistance.

  • Please send the Cloudamize agent log file (log_backup.txt) support@cloudamize.com:

    • Depending on your setup and operating system version the possible locations are: 

      • C:\Program Files (x86)\Cloudamize\log_backup.txt (64bit)

      • C:\Program Files\Cloudamize\log_backup.txt (32bit)

      • C:\ProgramData\Cloudamize\LOG\log_backup.txt

      • C:\Documents and Settings\All Users\Application Data\Cloudamize\LOG\log_backup.txt

Still having installation failure?

Please run Command Prompt as Administrator, type in the following command, and send us msi_log.txt file.

  msiexec /i <downloaded MSI file> CUSTOMERKEY="your key" /qn /l*vx msi_log.txt