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Problem:

  • The Cloudamize Windows Agent installation succeeded, but you are not able to see the machines on the Cloudamize configuration webpage.

Solution:

  • Please check that the Cloudamize Agent Components are running:
    • Run the following command to list the running services on your machine: 

command:
net start
output: 
These Windows services are started:
.....
CloudamizeAgent
CloudamizeWatchdog
......
  • If you do not see these services in your list of started services, then please start these services manually:

command:
net start CloudamizeAgent
net start CloudamizeWatchdog

output: 
The CloudamizeAgent service is starting.
The CloudamizeAgent service was started successfully.
The CloudamizeWatchdog service is starting.
The CloudamizeWatchdog service was started successfully.
  • If you are still not able to see your machines in the list of available machines on the Cloudamize webpage:

    • Check that your machine is still permitted to send outbound traffic to Cloudamize servers on port 443:

      Using Curl:

      curl.exe -v 54.245.118.151:443
      • Note: Curl is not installed by default in some windows version, please follow these steps here to install curl on your machine:

      Using Telnet:

      telnet 54.245.118.151 443
      • Note: Telnet is not installed by default in some windows version, please follow these steps here to install telnet on your machine:
    • If unable to connect please check that your network firewall allows outbound traffic on 443 to 54.245.118.151

 

  • If you are still not able to see your machines in the list of available machines on the Cloudamize webpage:
    • Please contact support@cloudamize.com for further assistance.

    • Please send the Cloudamize agent log file (log_backup.txt) support@cloudamize.com:

      • Depending on your setup and operating system version the possible locations are: 

        • C:\ProgramData\Cloudamize\LOG\log_backup.txt

        • C:\Documents and Settings\All Users\Application Data\Cloudamize\LOG\log_backup.txt

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