Platform Support
All Cloudamize functionality is supported according to the below Support Schedule and timeframes.
Office Hours: | 9am IST to 6pm CST Monday to Friday |
|---|---|
Support Channels: | Portal: https://cloudreach-software.atlassian.net/servicedesk/customer/portal/9 |
Email: helpdesk@cloudamize.com | |
Response Times: | NB: Severity level is subject to internal review |
Severity 1 (Urgent) | 2 Business Hours |
Severity 2 (High) | 3 Business Hours |
Severity 3 (Normal) | 4 Business Hours |
Severity 4 (Low) | 24 Business Hours |