Installation succeeds but machines do not appear on Inventory Settings page or data collection is inactive
- Chris Williams (Unlicensed)
- Dave Laing
- Deepak Bojanapati
Problem:
The Cloudamize Windows Agent installation succeeded, but you are not able to see the machines on the Cloudamize configuration webpage or the Agent Status is SLEEPING.
Solution:
Please check that the Cloudamize Agent Components are running:
Run the following command to list the running services on your machine:
command:
net start
output:
These Windows services are started:
.....
CloudamizeAgent
CloudamizeWatchdog
......If you do not see these services in your list of started services, then please start these services manually:
command:
net start CloudamizeAgent
net start CloudamizeWatchdog
output:
The CloudamizeAgent service is starting.
The CloudamizeAgent service was started successfully.
The CloudamizeWatchdog service is starting.
The CloudamizeWatchdog service was started successfully.
If you are still not able to see your machines in the list of available machines on the Cloudamize webpage:
Check that your machine is still permitted to send outbound traffic to Cloudamize servers on port 443:
Using Curl:
curl.exe -v https://am.cloudamize.com:443 (US) or curl.exe -v https://am-de.cloudamize.com:443 (EU) or curl.exe -v https://am-ae.cloudamize.com:443 (UAE)
Note: Curl is not installed by default in some windows version, please follow these steps to install curl on your machine.
Using Telnet:
telnet am.cloudamize.com 443 (US) or telnet am-de.cloudamize.com 443 (EU) or telnet am-ae.cloudamize.com 443 (UAE)
Note: Telnet is not installed by default in some windows version, please follow these steps here to install telnet on your machine.
If unable to connect please check that your network firewall allows outbound traffic on 443 to am.cloudamize.com (US), am-de.cloudamize.com (EU), or am-ae.cloudamize.com (UAE)
If you are still not able to see your machines in the list of available machines on the Cloudamize webpage:
Please contact helpdesk@cloudamize.com for further assistance.
Please send the Cloudamize agent log file (log_backup.txt) to helpdesk@cloudamize.com.
Depending on your setup and operating system version the possible locations are:
C:\Program Files (x86)\Cloudamize\log_backup.txt (64bit)
C:\Program Files\Cloudamize\log_backup.txt (32bit)
C:\ProgramData\Cloudamize\LOG\log_backup.txt
C:\Documents and Settings\All Users\Application Data\Cloudamize\LOG\log_backup.txt
Still having installation failure?
Please run Command Prompt as Administrator, type in the following command, and send us msi_log.txt file.
msiexec /i <downloaded MSI file> CUSTOMERKEY="your key" /qn /l*vx msi_log.txt