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Installation succeeds but machines do not appear on Inventory Settings page or data collection is inactive

Installation succeeds but machines do not appear on Inventory Settings page or data collection is inactive

Problem:

  • The Cloudamize Windows Agent installation succeeded, but you are not able to see the machines on the Cloudamize configuration webpage or the Agent Status is SLEEPING.

Solution:

  • Please check that the Cloudamize Agent Components are running:

    • Run the following command to list the running services on your machine: 


command: net start output: These Windows services are started: ..... CloudamizeAgent CloudamizeWatchdog ......
  • If you do not see these services in your list of started services, then please start these services manually:


command: net start CloudamizeAgent net start CloudamizeWatchdog output:  The CloudamizeAgent service is starting. The CloudamizeAgent service was started successfully. The CloudamizeWatchdog service is starting. The CloudamizeWatchdog service was started successfully.



  • If you are still not able to see your machines in the list of available machines on the Cloudamize webpage:

    • Please contact helpdesk@cloudamize.com for further assistance.

    • Please send the Cloudamize agent log file (log_backup.txt) to helpdesk@cloudamize.com.

      • Depending on your setup and operating system version the possible locations are: 

        • C:\Program Files (x86)\Cloudamize\log_backup.txt (64bit)

        • C:\Program Files\Cloudamize\log_backup.txt (32bit)

        • C:\ProgramData\Cloudamize\LOG\log_backup.txt

        • C:\Documents and Settings\All Users\Application Data\Cloudamize\LOG\log_backup.txt

Still having installation failure?

Please run Command Prompt as Administrator, type in the following command, and send us msi_log.txt file.

  msiexec /i <downloaded MSI file> CUSTOMERKEY="your key" /qn /l*vx msi_log.txt