Platform Support

All Cloudamize functionality is supported according to the Support Schedule and timeframes below.

Office Hours:	9AM IST to 5PM EST, Monday to Friday
Support Channels:	Portal: https://cloudreach-software.atlassian.net/servicedesk/customer/portal/9
	Email: helpdesk@cloudamize.com
Response Times:	NB: Severity level is subject to internal review
Severity 1 (Urgent)	2 Business Hours
Severity 2 (High)	3 Business Hours
Severity 3 (Normal)	4 Business Hours
Severity 4 (Low)	24 Business Hours

Cloudamize Knowledgebase